Are you an International Brand or A Cross Border Ecommerce Seller?

Read on to learn more about our services 

At ServiceOnTime, we provide specialized after-sales call center services for international brands and online sellers. Our team strives to deliver exceptional customer service in every interaction we have with your customers. We pride ourselves on our excellent communication skills, attention to detail, and commitment to resolving customer issues quickly and effectively. Whether it is providing product information, answering questions, or resolving any concerns, our team is always available to help.

At ServiceOnTime, we understand the importance of providing a hassle-free warranty experience for your customers. We can provide you with a  comprehensive warranty registration service. This will help you - an  international brand or online seller maintain your after-sales warranty registration process. We handle the warranty registration process and warranty records management. Let us work with you to you manage your warranty registration process.

At ServiceOnTime, we understand the importance of efficient and reliable in-warranty replacement services for brands and online sellers. Our team is dedicated to providing a hassle-free experience by holding replacement products for approved customers. Online sellers who do not wish to set up service centers can use our services to ensure their customers receive approved replacement products or parts for their products. 

If you’re a brand or online seller looking to offer extended warranty options to your customers, come to ServiceOnTime. We can create a program that is  easy to use and customizable to your brand. With the extended warranty program you can offer your customers a value added serviceContact us today to learn more about the extended warranty options we can create for your brand.

Are you selling high value items that can be accidentally damaged by your customers. We can work with you to create an Accidental Damage Protection program of your customers. Working with an insurance partner, we can create and manage the program including customer claims processing. As an international brand or online seller , you can create an Accidental  Damage Protection program is designed to deliver value addition to your customers. The key segments are mobiles, laptops, tablets, headphones, small appliances but could extend to other areas too. Provide your customers with  a peace of mind service to your customers by partnering with ServiceOnTime today.

At ServiceOnTime, we understand the importance of a great product demo. That's why we offer DoorStepDemo, a full-service approach to Post Sales product demos. Our team of experts will work with you to create a customized demo experience for your high value customers that is both fun and informative. With options for a face to face or virtual demo, as well as contests, prizes, referral programs and customer satisfaction surveys, DoorStepDemo is the ultimate solution for your product demo needs.

Online retail is witnessing huge product returns, As online platforms aim to have high levels of customer satisfaction, online sellers have to compete with each other and also provide easy returns. 

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Returns come with their own challenges. And we are here to assist brands manage their ecommerce returns.

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As you may sell your products with a warranty , you need to have processes for an in-warranty replacement or in-warranty repairs. As a responsible brand selling high value products you also need to provide your customers with after warranty repairs and service

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Work with us to create the processes for product repairs including stocking of spare parts and co-ordination with the authorised service centers for customer product repair matters. We can also assist with setting up third party service repair centers