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Are you an International Brand or A Cross Border Ecommerce Seller?

Read on to learn more about our services 

About Us a Service from : After Sales Service is a dedicated service provider catering to the  needs of International Brands and Online Sellers. Our solutions are designed to be provided to clients who are would like to enhance or streamline their after sales service capabilities

Our Offerings:

  • Customer Service Support :: We understand the role  that customer service plays in brand loyalty and seller reputation and ratings . Our  team provides customer service that is focussed on international brands or online sellers whose products are being sold in the country

  • Ecommerce Returns Management:  We work with international brands and online sellers to manage their ecommerce returns including Amazon FBA removals. 

  • Product Repairs: For brands and online sellers who need product repair support for their customers, we provide the Single Point of Contact between the brand, customer and service center. We can set up product repair services with one or more third part repair service providers who work with us to provide services to our brands 

  • Warranty Recording and Management: We offer this service to brands who would like to get Customer Warranties registered by the customer

  • In-Warranty Replacement Services: For products under warranty, we provide replacement services for brands

A Part of the Kankei group


 ServiceOnTime.comis a business unit of the Kankei Group. Established 1998, Kankei has been providing high quality customer service as a third party call center outsourcing company. Our clients are top notch brands and multinationals who have a focus on providing high quality and high touch customer care . Kankei provides services across industries. ServiceOnTime brings the Kankei  ethos of integrity , reliability, efficiency, and customer-centricity to create a seamless experience for it's clients.



  • Kankei Group Synergy: Our affiliation with the Kankei Group empowers us to draw upon their extensive resources, knowledge, and established networks, providing a robust foundation for delivering exceptional services.

  • Legacy of Trust: With a shared legacy of over 25 years, inherits the trust and credibility associated with the Kankei Group, fostering strong relationships built on integrity and reliability.

  • Continuous Innovation: Guided by the Kankei Group's spirit of innovation, we constantly evolve our strategies and services to meet the dynamic demands of the ecommerce landscape, ensuring our clients stay ahead in the market.


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